Business Process Outsourcing (BPO)

Streamline Operations with Expert Outsourcing Solutions.

BPO

The Right Outsourcing Partner Makes All the Difference

BrainyDX offers both Business Process Outsourcing (BPO) consulting and Business Process Outsourcing (BPO) services and provides a comprehensive solution to clients, from identifying the best processes to outsource to delivering the outsourced services. By offering both consulting and services, BrainyDX provides a seamless outsourcing experience for clients and helps them achieve their business objectives.
Our Capabilities

Comprehensive BPO Services to Streamline Your Operations

BrainyDX offers end-to-end business process solutions, handling recruitment, training, technology, and management. Focus on your core business while we deliver cost savings and operational efficiency.

Back Office BPO
This type of outsourcing involves non-core functions such as accounting, payroll, and data entry.
Front Office BPO
This type of outsourcing involves customer-facing functions such as customer service, technical support, and sales.
ITO (Information Technology Outsourcing)
This type of outsourcing involves the transfer of technology-related functions such as software development, database management, and network management.
KPO (Knowledge Process Outsourcing)
This type of outsourcing involves the transfer of higher-level, knowledge-based functions such as research, analytics, and strategic planning.
Human Resources Outsourcing
This involves outsourcing activities related to HR management, such as payroll processing, employee benefits administration, and talent management.
Information Technology
This involves outsourcing activities related to technology support, such as software development, network management, and database administration.
Operational Excellence

Optimizing BPO Performance and Value

As a trusted BPO consultant and partner, BrainyDX excels in identifying key areas for improvement and delivering tailored solutions that add significant value to your business operations.

Service Level Agreement (SLA) & Compliance
To ensure SLA compliance, BrainyDX regularly monitors the services and measures their performance against the metrics outlined in the SLA. Additionally, regular reporting to the customer about SLA compliance is done to improve the transparency.
Customer Satisfaction (CSAT)
The goal of BrainyDX in terms of CSAT is to help organizations improve their customer satisfaction levels, which can lead to increased customer loyalty, higher sales, and a better reputation in the market.
First Time Resolution (FTR)
The goal of BrainyDX is to help companies improve their customer satisfaction levels and reduce operational costs by increasing FTR rates. By resolving customer issues on the first interaction, companies can reduce the need for follow-up calls or interactions, which can result in cost savings and higher customer satisfaction.
Process Efficiency
BrainyDX looks to help companies operate more effectively, reduce operational costs, and improve overall business performance. By optimizing processes, companies can increase productivity, reduce waste, and improve customer satisfaction.
Cost Per Transaction
This is a valuable service for companies that want to improve their profitability and enhance business performance. By working with BrainyDX, companies can gain insights and guidance on how to optimize their transaction processes, reduce costs, and ultimately improve their bottom line.
Attendance and Availability
BrainyDX works with a goal to improve employee productivity and reduce the costs associated with absenteeism and low availability. By improving attendance and availability, BPO companies can offer more reliable and efficient services to their clients, which can result in increased customer satisfaction and improved business performance.
BPO Consulting

Redefining Outsourcing for Your Business Success

We simplify outsourcing with tailored solutions, ensuring quality, risk mitigation, and seamless transitions while aligning with your operational needs.

Assessment and Analysis
Assessment and analysis of the company's existing business processes to identify areas that can be outsourced for improved efficiency and cost savings.
Assistance with Vendor Selection
Assistance with vendor selection and contract negotiations to ensure that the company is getting the best possible service and value for their money.
Developing Strategy
Development of a comprehensive outsourcing strategy that aligns with the company's goals and objectives.
Implementation and Management
Implementation and management of outsourced processes to ensure that they are meeting the company's needs and expectations.
Monitoring and Evaluation
Ongoing monitoring and evaluation of outsourced processes to identify areas for improvement and ensure that the company is realizing the full benefits of outsourcing.